

While in Paris, I must admit that I had so many burgers – enough I think, especially that I better watch my cholesterol level. On a sunny Sunday, I gathered six of my French friends and took them to a near by Lebanese restaurant I had discovered. I wanted to introduce them to Lebanese cuisine. We all went to Chez Sofia, a small restaurant in the 9th district was discovered by mistake yesterday, next to La Maison Mere restaurant.
We arrived at 12:30, to an empty space and with a smile asked the manager to take care of us. I followed him inside to ask him if he was Lebanese. “I’m Moroccan,” he answered.
It was simple, I asked him to get mezze for everyone, and as we always do it in Lebanon, I kindly asked him to offer us fruits or give me a discount on the desserts. He looked at me and said: “No I can’t.”
Keeping a smile on my face, I asked him again to consider the fact that I got him seven clients and like most Lebanese restaurant do, to please offer them something. Again he said: “No, I can’t.” After arguing for some time, he said he would offer us a free plate of Shawarma if we ordered one dessert each.
Dear owners, a Lebanese restaurant is a full experience which starts with the service, welcoming and hospitable waiters before even reaching the food part. A Lebanese restaurant with not one single Lebanese person inside but an unprofessional Moroccan illiterate man with an attitude.
He then came shouting to put it back: “Put it back in its place, now! You cannot move that whatever the reason is…” and he just stood there looking at us while we put back the parasol back in its place. No help, no excuse… nothing. Seriously I’m shocked, are we customers or what? Thirty minutes after that incident, he decided to open the curtains over our heads. Honestly, one thing after the other, I felt like letting out all my anger on this guy. He was pushing it.
And here was more to come. At the end, finishing our meal, I ordered 4 desserts: From the end of the restaurant, he shouts at me: “You don’t want to order seven desserts? It’s four now?”
Anyway, now that I calmed down, let us get back to the food, what interests us more after all:
Ten of us headed up to Fadel Naas on a Saturday night. Take the road up from Bickfaya towards Naas or follow the road to Bhersaf and take a left up the hill… both lead to the same location. A valet parking service and a stone arcade - you have reached Fadel’s.
The first impression is not the best to say the least. Asking for a menu, the waiter went to get me one with an unpleasant look on his face. The same waiter, who was taking care of our table, didn’t even smile once all night. Receiving a menu in Arabic, I asked: Do you have other languages? He fumed with anger and made sure I noticed that… he then disappeared a long while and came back with one.
What! 4 skewers for 50,000L.L ! Appetizers for four? Each plate having not more than four bites for 47,500L.L/person? No way! Are the appetizers stuffed with caviar or what?
Since I don’t like to eat Lebanese food with normal bread, I had to stick to lettuce. Yes, lettuce only. They don’t even have cabbage.
And here is where the big deception reached its peak: The food served tonight was unacceptable. The quality of the labneh is poor, it is too sour and lacks salt. Hummus has more lemon inside than chickpeas, hummus with meat is too cold, mashed potatoes are literally inedible, French fries are undercooked and too oily, makanek contain way too much pepper, soujok are disgusting on all levels, eggs are too oily and the skewers shine from its contained fat more than the bright stars on this clear Saturday night.
Wow! Nothing was good! Literally nothing! Is this “The” Fadel people talk about?
A cheap menu, a reduced choice, unpleasant and unprofessional waiters… More was yet to come.
Dessert:
As I remember, Lebanese restaurants are known for their hospitality and generosity as the fruits and desserts are spread on the table after dinner: We were offered grapes, watermelon and peaches only and were charged for Aricha (25$) and Karabij (30$). I find this overpriced and illogical!
The last time I tried Batchig was just a few weeks ago, and since then I have been counting the minutes to come to this place again. I have been reliving the flavours and tastes of their various dishes – as you can tell, I seriously fell in love with this restaurant. I was so happy to know that a family reunion lunch was set to take place at Batchig.
We headed down to Batchig, where a new fully operational salad bar has been added to the overall place.
We were more than forty people and we decided to settle around the upper area of Batchig, where a celebration cake was awaiting on the Mandaloun. Mirrors surround this small room where one single table usually hosts a large group of people. There, an army of waiters was ready to attend to our every demand.
On the upper floor, tables of different colors decorate this beautiful space. Yellow, beige and pink square tables covered with glass showing the designs underneath. Around them, a number of colorful wooden chairs surround every table. High ceiling, perfectly lit space makes Batchig’ upper floor a perfect reception area for your private functions.
Each and every detail is unique, from the sofas next to the stairs, the beautiful porcelain plates decorating the walls, the bar, tables and wooden windows. I appreciated everything except those benches- they are too low for anyone to enjoy a pleasant lunch. They should be reconsidered.
My favorite design item: Playing on the art of light and shadows, the metallic sieve like wall scones reflect beautiful art work on the walls while adding warmth to the ambiance.
As soon as we reached, I went to the pizzaiolo and asked him for a small favour: I asked for a cheese pizza for my daughter. No questions asked, he prepared one with a smile. How nice it is to have a welcoming and responsive staff that seriously makes all the difference.
Our hosts preset the menu: Batchig’s main platters were served for us to enjoy. A unique cuisine, Levantine Armenian with a twist, truly one of its kind…
Everything was just great. The welcoming the service, the generosity and food quality which was consistent all over, even though we were a big group and mind you the restaurant was almost full. Drinks ordered were delivered within minutes and the dishes were fresh, tasty and hot.
The pluses:
Another visit to Batchig, same taste and flavour as I did the first time I was there. I would definitely recommend Batchig to all my friends especially for large family gatherings or events.
Babel Bahr, spelled bab el baher (the door to the sea) in Arabic, is the new Babel venue serving a wide selection of seafood in a new revisited and different way. When you go to this one don’t expect anything like the one at Zaitunay Bay or even the one in Dbayeh, but something new never seen before in Lebanon.
The place is grandiose: A extremely unique architecture:
Some interesting things to know:
The place’s different sections:
The experience starts from the very first minute you park in front of the entrance. A welcoming valet service not found much around the country. Afterwards, a mature host welcomes you before asking one of the two hostesses to accompany you to your table. Expect a 50 meters walk before you reach the main dining area. But the walk will prepare your senses to enjoy a grand experience…
The Food is really unique, delicious, creative… Superb to say the least
The things I didn’t like… I would definitely change:
I was expecting the best desserts ever, considering that Babel serves them in Dbayeh and Zaitunay Bay but I didn’t find any here. Dinner ended with a wet warm towel and a selection of fruits offered.
I loved this place although I felt like I have overdosed on fish and maybe grew some fins… I would have liked some diversity in enjoying some plates without fish as an ingredient. I was annoyed by people smoking and was disappointed with the desserts… But never the less I can’t deny the fact that the food is unique on all levels and a must try for all. Make it a point to visit Babel Bahr this weekend and live this journey inside the caves of the lighthouse.
The Menu:
Cold Appetisers:
Hot Appetisers:
Raw Meats:
Kabab:
My Latest Discovery: Daran or Hlaywet is a part of the oesophagus covering the (Me3la2). Looking like a cluster of grapes. Balls of fat embracing a white tender meat. Just imagine! (excuse the amateur description but this is what I could gather of the owner).Simply Waw. Forget about your medical problems, erase the possibility of cholesterol and plunge into this unique piece of Heaven. I grabbed one, put in my mouth to feel the hot juicy piece of meat. A slight pleasant crunch of fat covering a white meat. The fat burns on the sides creating charcoal crunchy corners full of oil and juicy fat. Mmmmm… Simply awesome. Fat, crunchy, toasted, burned, soft, tender, juicy… many consistencies and flavours at once. Nothing, nothing compares to that. You have to close your eyes and go taste it. Simply awesome. The experience continues when you lick your lips afterwards and feel the salty fat around.
I’m being asked lately which is my favourite restaurant, or “what in my opinion is the best restaurant in Lebanon” but unfortunately I don’t have an answer to give. Each and every restaurant has a problem but mostly, the main problem seems to be bad staff, which equals to bad service, which equals to unhappy customers, which eventually of course leads to the closing down of the establishment. I am sure that some of you are already raising an eyebrow, saying, here he goes again. I am shedding the light here as a customer, as a concerned citizen and I know for a fact that most of you, if not all of you feel the same way… So please read, share your thoughts and be part in making a change.
And in my opinion, “Service” is 50% of the grade. If we can’t get good service we might as well just eat at home for 10 times less the price
And in my opinion, “Service” is 50% of the grade. If we can’t get good service we might as well just eat at home for 10 times less the price.
What do we expect from our country today? Nothing! Nothing seems to be running like it should be – starting from the top, right down to the bottom. Our castle of cards seems to be falling down like Olympus.
The only tiny little service we can still offer and live from is the restaurant industry, which is slowly boiling on low fire ready to roar like a volcano just waiting to be erupted.
If waiters and their service continue this way, a new crisis is going to hit our country in no time.
With more than 680 restaurants, from four corners of the globe, reviewed on NoGarlicNoOnions, I think I have seen and experienced enough to be able to compare, especially in our beloved country.
Tic Toc, the alarm is ticking – sounding on a huge problem, which will be hitting the country soon.
Despite the current situation and I know most of you will be saying, “what the hell is this guy talking about, especially now with everything that’s happening.” But this is exactly my point. With everything that’s happening, more than thirty new restaurants open monthly in Lebanon, each with an investment bigger than the other. Millions of dollars are being spent on amazing decorations that magazines compete to have the exclusivity to feature on their pages.
Buy Curve Magazine, Commerce Du Levant, or Deco Magazine among others and read the stories, ideas and investments behind each and every establishment where dozens of partners have joint forces together to realize their dreams. A dream for fame and wealth… A dream of doubling their capital in a year then buying a Porsche to impress their other friends… Don’t give me that look, because you know darn well that what I am saying is true. So let’s say things as they really are, emotions aside.
The restaurant opens its doors after millions of dollars spent, months of hard work on planning a big opening party, inviting all the media and friends to come discover the place and delicious food prepared for the big day… and that’s where it stops.
In our country, everyone wants to be a manager; every waiter wants to become wealthy even before reaching the age of 30
Reality doesn’t take too much time to see the light: Bad welcoming, bad service, untrained waiters and an unsustainable quality of food – a series of things that will drive any sane customer away.
Opening a restaurant and succeeding is a mix of inseparable things: The management, the place, the service and the food. I believe that good service can compensate for a lot of things. A professional waiter can make you smile, can cover adequately on mistakes, find solutions to let the customer leave happy and entertain guests making you want to come back for more.
Then… bad food will be swallowed unnoticed, unattractive architecture won’t be an issue but people will start talking about good service and a refreshing experience – something that has been missing for quiet a while now in Lebanon, and it’s only getting worse.
We all have accepted foreigners working in the industry. We all have accepted bad services in pubs and bars, burger shops and pizzerias… But the tolerance for bad service is being pushed further. Now bad service, rude waiters and unfriendly personnel exist everywhere all restaurants genres. Albergo, Table Fine, Yabani to name a few of the recent places I have visited, and have left in shock where you pay up to a $100/person to only be served by unprofessional repulsive and untrained waiters!
At a restaurant, the price you pay covers several things including the location, the decoration, the ambiance, the food and service. And in my opinion, “Service” is 50% of the grade. If we can’t get good service we might as well just eat at home for 10 times less the price.
Let’s state the facts as is:
Unfortunately in our country, everyone wants to be a manager; every waiter wants to become wealthy even before reaching the age of 30.
And the list doesn’t seem to have an end…Training, training, training… Training is needed on all fronts. We are proud of our culinary industry; the only thing left standing in this country. Please take care of it.
Are we turning into an “Arguile Nation”? Is this what restaurants are all about? Huge and quick profit in an unhealthy way?
Dear waiters, a simple effort can make you reach your goal quicker:
Dear Restaurant owners:
Visit Fouad, this restaurant up the mountain with no Internet, no research, no training and no ISO. Fouad has great service, a welcoming attitude and savoir-faire far better than many restaurants in Beirut. All staff members act like they own the place and welcome guests accordingly. Smiles, jokes and fun don’t seem to have limits. Hours pass like minutes at Fouad. Fouad has discovered the perfect recipe to make you come back for more at least twice a month.
Hundreds have called and messaged asking for this article! Yes! Lebanon’s customers are not happy… Wake up people!
If you’re thinking of other points like cleanliness, safety measures and others – each is worth an article on its own. So I’ll skip them for now.
So please, Lebanon is screaming and begging you to take measures: We, the consumers, are not happy.
Your comments can make a difference… The wake up call is on!
We have been accustomed to the famous Cedar Lounge while traveling out of Lebanon. Located on the first floor of the airport, this lounge welcomes First and Business Class travelers. But this has changed. This main lounge is now only exclusive to the Skyteam members as well as the Audi and Amex credit cards holders.
Today was the second day of opening and unfortunately nothing was ready. No ice, no food and no air conditioning. Staying here was more of a punishment.
Lebanese have been know to live as free birds… I am not saying that this is often a good thing but this is how we are – call it chaos, but I like to call it ‘freedom’ – it makes any situation look fine and acceptable…
But the funny part is that in some simpler things in life, we don’t have much of choice (that is besides all the things we deserve from our government, from our leaders, from society…) but we’re here to talk about something simpler and a good example is, “Do I have a choice between Coca-Cola and Pepsi? A bottle of Almaza or a bottle of 961 Beer…” Nope, you don’t. You drink what they serve and that’s it. Either this or that and rarely both are offered in most restaurants in Lebanon.
Why should we accept to eat and drink what restaurant owners decide we should, just because it is more profitable for them! When, we, as consumers, have the right to choose?
Personally, at a restaurant I expect to drink Coca-Cola because I don’t like Pepsi. I would like to have a fresh bottle of San Pellegrino because it’s lighter and doesn’t contain as much sodium as Perrier. I expect to have the choice to choose my kind of beer since Lebanon has a wide choice of different kinds and not just obliged to drink one brand like Almaza most of the time. I expect to have a choice – freedom to choose.
Let us talk about things as they are:
Dear consumers, did you know that restaurants have exclusivity deals that generate more profit with any of the above brands and even others? A deal, that is twice as much more profitable considering that the exclusivity generates cash.
We have had enough of following the restaurants rules… We are the customers and customers are kings – and since we’re on the topic of freedom at a restaurant:
Consumers have been following a trend where the bad follows the worse and has reached the worst to say the least: Bad waiters, mediocre service, average food, a valet parking empire that controls us, the Arguile trend, replacing the oxygen we breath… And no one is saying anything… and we are accepting it all.
Last week, having dinner at L’Oca Matta, the valet parking gives me a paper on which is written (10,000L.L). Considering that the street is full, I didn’t have another choice but pay to pay the 10,000L.L they are charging. What a scam! Let’s do the math: 15 tables/night. 3 cars/table. 450,000L.L/day. 13,500,000L.L/month. That’s a total of 9,000$ split between the valet company and the restaurant owner. “Is this a restaurant serving food or selling parking services?”
The Valet issue has become uncontrollable lately. These companies who rent the door of the restaurant, oblige you with a minimum fee of 5, 7 or 10,000L.L. Huge amounts of money where the restaurant owner gets his cut in style.
Food… What’s happening to the food quality and taste? We Lebanese are proud of our local creations, proud of the Turkish influence in almost all our plates that we improved to be better than Turkish food itself. We have created Pizzas better than Italians, burgers better than Americans and French culinary wonders up to the standard of Michelin starred restaurants. Many international names have dreamt of opening business in Lebanon making it the hub of different culture until Dubai erupted. All of this, and we accept to eat mediocre food… At incredibly high prices? It is time to say NO!
With the thousands of restaurants available in our tiny 10,452 sqkm, and with the harsh competition out there, it is time “we” the money spenders react and expect the pampering we deserve at any restaurant – big, small, rich, poor…
We simply have the right to choose.
Up in the mountains of Metn is a small hotel known to offer a rich homemade buffet every Sunday for lunch during the summer season. Hotel New Central, owned and managed by the Kiame family, is one of those authentic places where you feel at home the minute you walk in. Built more than a century ago in 1905, this simple place has been kept intact as is with no sophistication. Sunday lunches at New Central is something of a ritual for many… Since the summer has come to an end, this Sunday (October 13), the hotel will be hosting its last Sunday lunch buffet for the season… Let me tell you why you should go…
The reasons are many. As a family with kids, it’s often hard to find a nice place you can go, have lunch, spend some quality family time with the kids and still have space for your little ones to play. The large terrace of Hotel Centrale is where you will be seated indulge in Mrs. Julie Kiame’s rich Lebanese preparations, prepared freshly in her kitchen and served straight to the buffet. Yes, authentic homemade cuisine that includes a large choice of sumptuous bites that will satisfy different ages groups, taste buds and hunger needs.
When you reach Dhour Chouer, pass Khaymet El Sanyour, where a signboard will lead you straight to the hotel up on the hill. Two buildings, one facing the other constitutes this simple and peaceful area that’s filled with an ambiance of serenity and happiness every Sunday. You can enjoy an over view of the green mountains in a large area of 700sqm where festivities take place.
The large buffet of endless choices:
Sitting at Hotel’s Central large terrace, you can enjoy a wide variety of homemade cooking in a simple and unsophisticated setting, where children can enjoy playing in their special playground. A soothing lunch that costs $37 a person including drinks. So if you have not tried it yet, this is your last chance – Sunday Buffet at Hotel Central is waiting for you for the last time this season…
The Terrace at Beirut City Centre is truly a site to see. A number of restaurants, some of which we are familiar, while others are totally new concepts to the country…More restaurants are opening and a more recent one is Nasma, a Lebanese restaurant where traditional food is introduced with a contemporary twist.
Non-Alcoholic Beverages
Alcoholic Beverages
Cold Pass Around
Hot Pass Around
Sweet Pass Around
I enjoyed this event and promised everyone for an extensive tryout of the food soon.